New to EB? Start here!
Welcome to EventBooking! Whether you are new to your venue or your venue is new to EB, we're glad you're here.
This page is designed to help you work through our Knowledge Base at your own pace in a way that builds your knowledge of EventBooking from the very basics to a thorough understanding of the program. If you have any questions along the way, please be sure to contact us at firstname.lastname@example.org or 865-966-4900.
If your venue is new to EB, your account manager will be working with you to establish a workflow and best practices for your venue. If you are new to an established venue, be sure to consult with other users in your building so that events and other information are added to your venue's account in a consistent manner; this is vital for reporting purposes.
EB Basics training will walk you through the basics of your EB account. You’ll learn how to add events and contacts/accounts, run reports, customize your calendar settings, and much more.
- View a recording of our EB Basics New User Webinar
- If you have several people in your venue to be trained, email email@example.com to schedule an online meeting for your group. We'll follow the same outline, customized to your venue and your workflow.
The following articles discuss concepts key to understanding how your EventBooking account works. These are great articles to read once you've been through our New User Training:
Beyond the Basics
These tutorials and videos go into more detail about specific aspects of the program:
- Booking Events in EB
- All About Avails
- Your EB Address Book
- Reporting Basics
- Know What Happened When: Creating and Using History Presets and Alerts
- Customizing your Homepage
- Account Admin 101
- Using the Mobile Site
Your EventBooking account includes a powerful report generator -- and you have access to the same report builder that we use here on the Customer Success Team. We build reports for most of our customers, but if you would like to learn how to build your own reports or to be able to tweak the reports you have, or even just to have a better understanding of what our report system can do, be sure to check out our Reports Deep Dive, a five-session webinar series.
Help Desk: We have a large number of articles on our Help Desk. Feel free to browse, or use the search to look for a specific topic of interest. Can't find what you need? Contact us and we'll help you out!
Unlimited support is included with your EB account — and we mean it. This help desk is a great place to dig in and learn on your own, but if you can't find an answer or need someone to help you out, please don't hesitate to contact us at firstname.lastname@example.org or 865-966-4900 (9 AM to 5 PM Eastern, follow the prompts for emergency after hours support).